After the training, the care begins.
Your devices sit at your customers' sites, and each one needs inspections, maintenance and sometimes quick help. Fracto Field keeps every device, every job and every service contract in one place, all the way to the invoice.
The device is delivered. The work has just begun.
Between commissioning and the end of a service contract lie years. Over that time, what you know about a device ends up spread across spreadsheets, inboxes and a few people's heads.
One device, its whole life at the customer, in one place.
From commissioning through training and every inspection to the invoice. Training comes from Fracto's training platform, everything after it from Fracto Field.
A device at your customer
Years of service
Fracto: training
Fracto Fieldthe whole service life, to the invoice
Every device knows where it is.
All devices at all customers in one list, with the fields you need. When someone calls, you see at once what last happened to the device.
Device types with your own fields.
Serial number, status, customer and project, plus your own fields such as location, device class or the next safety check. A saved view shows everything due in the next 60 days.
- Your own device types with their own fields and statuses
- Every device is linked to customer, project and tasks
- Saved views with filters on any field
Due inspections become tasks.
Before a deadline passes, the inspection is already planned, with device, customer and due date.
An automation, described in plain language.
It runs every month. Under “What to do” you write what needs doing: an agent finds the devices whose inspection is coming up and creates the tasks. Every run has an agent log. You decide what the agent may do.
- Daily, weekly, monthly, cron, or when an object is created
- Test run and runs with agent log
- Permissions per agent, switched off in one click
The report lands on the right device.
Faults keep arriving by email, nobody has to change habits. Every email becomes a task in the same plan as the inspections.
The email becomes a task with device, customer and contract.
Google, Microsoft 365 or IMAP. The device is attached to the task as an object, and an agent pulls together its history. The reply to the ward goes back from the same inbox with “Send via helpdesk”.
- Connect an inbox, tasks appear on their own
- Faults and inspections in one plan
- Billed against the contract's support allowance
Training comes from Fracto. So does the care.
Training and service from one source, with one contact.
The contract shows what is used.
Service contracts as a support allowance or a subscription. For each period you see what is used, what is planned and what is still free.
Hours, period, carry-over.
An allowance has hours, a price and a frequency. Unused hours can carry over to the next period. Every task shows whether it runs against the allowance and which invoice it ended up on.
- Several allowances per project, monthly to yearly
- Subscriptions for fixed maintenance fees
- Detailed breakdown per period and task
The job becomes the invoice, without retyping.
Invoicing collects what is due: allowance fees, subscriptions, time outside the contract, one-off projects such as a commissioning. The invoice goes out as an e-invoice in ZUGFeRD or XRechnung format.
Two products that fit together.
Fracto Field is not an add-on to the training platform. It is a product of its own: you can use it on its own, without a single course. Together they cover a device's whole life at the customer.
The training platformFracto
Courses from the manual, training at the device, proof per person. For manufacturers, distributors and hospitals.
Device serviceFracto Field
Devices at the customer, inspections, faults, service contracts and billing. For service companies, distributors and service departments.
The platform underneathLeadtime
Fracto Field is Leadtime, set up for medical technology. You sign in to Leadtime. Leadtime is also the platform Fracto itself runs on.
What Fracto Field adds on top of Leadtime
- Templates for device types, inspection forms and due dates
- Onboarding with consulting, including your device list
- Training courses from Fracto for the devices you service
- One contact for training and service
Fracto Field does not replace your ERP. It sits beside it.
Stock, purchasing and accounting stay where they are. Fracto Field takes on what is missing there: the device at the customer and the work on it.
Goods, stock, accounting.
Stays as it is.
- Purchasing and stock
- Financial accounting
- Payroll
The device at the customer.
Everything that happens after delivery.
- Devices, inspections and jobs
- Faults, team planning, time
- Service contracts and billing of jobs
What service companies ask us.
Is Fracto Field an add-on to the training platform?
No. It is a product of its own that you can use without any courses. With both, training and service come from one source.
How does Fracto Field relate to Leadtime?
Fracto Field is Leadtime, set up for medical technology, sold and supported by Fracto. You sign in to Leadtime, your contact sits at Fracto.
Does Fracto Field replace our ERP?
No. Stock, purchasing and accounting stay in your system. Fracto Field keeps the devices at your customers, the jobs and the billing of those jobs.
Does Fracto Field meet the German MPBetreibV requirements?
Fracto Field helps you keep inspections, jobs and records complete. Whether your processes meet the requirements remains your responsibility. We make no conformity claim for the software.
What does Fracto Field cost?
We discuss that in a call, depending on team size and the scope of the onboarding.
Show us your installed base.
Tell us which devices you service at which customers and how you plan today. A founder replies personally, usually within two working days.
Talk to sales